Frequently Asked Questions

Everything you need to know about shopping with Moonboon.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 days of receipt.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Are your materials sustainably sourced?

Yes, Moonboon is committed to ethical fashion. We use 100% organic cotton and recycled polyester in over 80% of our current collection.

Can I change or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After this window, our warehouse begins processing and we can no longer make changes.